Timothy’s lack of response to my letter suggests to me that he knows that this letter dosen’t have a hog’s chance in hell of going viral unless a big media company is involved.
Let’s prove him wrong, shall we? Share on Social Media to prove him wrong.
Open Letter to Timothy D. Armour
Hey there Tim,
We don’t know each other but your investment fund owns an investment fund that owns Ryanair.
Nice suit. Is it Italian?
I have a grievance with Ryanair which is summarized in this short video:
There’s plenty more where that video came from. Basically I just wanted to change the date on my brother’s ticket as I explain here:
This is your responsibility, Tim. You are the one taking my brother’s hard-earned money. You. This is how companies like Ryanair make money. As you well know, it’s called ancilliary revenue.
I have received no satisfaction from Ryanair’s web site. Nobody from Ryanair has bothered to contact me apart from a few peremptory tweets that ended in me being:
a) Sent back to a web site that didn’t work and sent me in an eternal loop.
b) Requested to fill out a refund form that didn’t fit my astonishingly simple request.
Just call me. I’m in the book.
Nor did Michael O’Leary respond to my open letter:
Just mail me. You got my email.
Ryanair’s web site is so poorly designed that it was IMPOSSIBLE to change my flight date.
I tried to call their number abroad ($$$) but after waiting in the queue for 15 minutes, 15 expensive minutes, I gave up.
I turned to Twitter and to my immense delight, @ ryanair started tweeting me.
Sadly, the employee who went under the initials DW didn’t really have any solution other than instructing me to return to their still-impossible-to-change-the-date-of-my-flight web site.
DW then informed me that I would have to pay 369 euro per person to change the ticket. Even if I HAD wanted to do that, it was impossible for me to do from the Ryanair site.
DW requested my email but I waited and waited and waited but no email from Ryanair.
Are you paying attention Ryanair Design?
So,
Timothy D. Armour
Chairman, Director, Principal Executive Officer, and Chairman of Management Committee of Capital Research and Management Company
Your presumably ample salary is paid from the 500M euros per year that Michael O’Leary generates for you by his airline and PR Union-Jack-Suit antics around London.
I haven’t yet found out how much you earn but the value of your properties indicates that 500 euros means zilch to you:
However, the proceedings from your divorce from Nina Ritter yielded a snippet that gave me a ball-park figure: Nina’s net worth, the report states, is well into eight figures. Tim is clearly wealthier than Nina, the document reads. Read more here.
This much I do know: Your ample salary is generated by the 500 euros of my brother’s hard-earned cash and others like him. This money enables you and Nina to live in the style to which I, for one, would LOVE to become accustomed.
Isn’t the internet amazing?
Your PR people really ought to have paid search engine companies a little more to remove this stuff from the FIRST page of your name search. Like the senate, they aren’t doing their job.
I am persistent, I am irritated, I am highly motivated.
Fix it Timbo.
Do your job.
Don’t be like those guys who won’t approve Merrick Garland after he was appointed by The White House.
How difficult can it be?
Augusta
Manav Pietro, Ryanair Design, Lowcost Ninja, Daniel Eggebrecht, Airhint Blog, donal scannell, donal scannell, Stowe Boyd, Héctor Naves Sordo, Héctor Naves Sordo, maura johnston, Aleksei Udatšnõi, Travoyaz, tickethub, Aslı., Kedar Nimkar, zvisno, Anna-Maria Shkarlinska, Michael Zaporzan, csgo, Keith McGuinness, Gerry Vandermaesen
Update:
I sent the following email to the various Capital Group Reps worldwide whose emails were on the web site:
In my dissatisfaction at Ryanair’s service and the lack of any real response from Ryanair or Michael O’Leary, I am sending this open letter further up the food chain:
I have spent the last ten days sending the link to various financial institutions, including, but not limited to, the Financial Times, The Wall Street Journal, The Los Angeles Times and The Economist.
I look forward to hearing from Ryanair with the assurance that the date on my ticket has been changed at no cost to me.
You can find me on Twitter, Instagram and, of course, Medium.
Thank you,
Augusta Khalil Ibrahim
Update – July 14
Wow, look at all these views:
Update July 24
Still no response from neither Michael O’Leary nor Timothy D Armour. I sent the following mail to Capital Group employees:
Hello Atlanta!
Dear Bill, Sam, Hayes, Wendy, Bob, Sandra and Lance,
Please get Ryanair to change the dates on my brother’s ticket.
All you have to do is lift up the phone.
Here’s a Hitler video to entertain you and the entire internet in the meantime:
Ryanair Hitler Video
Have a nice Sunday in the lap of luxury while my brother slaves away to keep his head above water.
Best Wishes,
Augusta
PS: Here’s a link to my open letter to Timothy D. Armour just in case you didn’t read it in the email I sent to several of your colleagues on July 13.
Thirty more reads since last time:
and 155 views on the Hitler video. It’s creeping up but not fast enough.
Maybe that’ll change when the Capital Folks from LA go to work tomorrow and see this mail in their inbox:
Hello Capital Group Los Angeles,
Dear John, Ralph, Eric, Mason, Bob, Lynne, Joe, Doug, John and Grant,
(John Armour — now where have I heard that name before? There’s no nepotism going on here, is there? Of course not, I am sure you are the best qualified person for the job, no matter what your surname is or what your relation to Tim is. Oh, you’re brothers, I’m guessing here…)
Please get Ryanair to change the dates on my brother’s ticket. You’d like to help your brother wouldn’t you, John, just like I’d like to help mine.
All you have to do is lift up the phone.
Here’s a Hitler video to entertain you and the entire internet in the meantime:
Have a nice Sunday in the lap of luxury while my brother slaves away to keep his head above water and to keep you in the style to which you are accustomed.
Best Wishes,
Augusta
PS: Here’s a link to my open letter to Timothy D. Armour just in case you didn’t read it in the email I sent you on July 13.
PPS: Oh and by the way, I have tweeted a link to this correspondence to the top 120 journalists in Denmark plus various financial journals.
But you already know that since my computer was mysteriously broken into on the same day that I sent the last set of emails.
Note:
Theresa May’s husband is a relationship manager for Capital.
Now that’s what I call relationship management.
Share on social media to support the Irish farmer in his struggle to change the date on the tickets for him and his daughter so they can visit her cousins in Copenhagen without having to fork out 750 euros.
Update Feb 2018
Thank you, Google:
Update Jan 2017
Imagine how delighted I was when @Ryanair Flights contacted me on Twitter today. But alas, it was just a bot.
I am resending this link to the Capital Group employees to remind them of my problem and to explain to them that a simple replacement flight that Ryanair told me I could have would solve this problem instantaneously.
Mayday! Mayday!
Not on Ryanair, though. I have seen this German documentary that explains how Ryanair have fuel starvation policies:
I’ll keep you posted!
January 10 2017
I just sent this letter to 36 Capital Group employees, in the hope that they will explain my trouble to Tim and let my brother and my niece have the trip that they have already paid for and never received:
Hi Everybody,
Happy New Year!
Just to keep you up-to-date on my efforts to change the date on my brother’s flight.
You remember, I wrote to you before about it last year.
I am deeply disappointed that neither Tim nor Michael have contacted me.
Ryanair contacted me on Twitter today and I was, of course, thrilled but it turned out to be a bot.
I have created a publication so you can read the most important documents:
Hitler videos (they’re hillarious)
Tell Tim that I want the Copenhagen to Dublin flight that Ryanair told me I could change for my brother and my niece.
I’ve included the above links in one place so you can find them easily here::
Best Wishes,
Augusta
For those of you who want to follow the money:
Oh, and Timbo gave America’s second most-hated politician $5K:
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