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Abstract

rang, I ran.Calls to our landline were unavoidable as it was a basic one, nothing fancy. You have to take it. If not, it keeps screaming until you answer it. You can’t cut the call without lifting the receiver.Therefore, I made sure that I wasn’t around to answer the phone while it rang.Now, in the age of smartphones, it is easy to avoid a call. Just ignore it. It made my life super easy. But, it isn’t a good practice. Who knows! there must be someone in an emergency on the other side, who might have called me looking for help.This call agent job is like the landline phone. Even worse, you don’t have time to think or breathe. It just gets the call connected to the caller instantly and automatically. Effortless technology! You have to speak and there is no other way.They say to do what you fear the most. That worked. I don’t say that all my anxiety had gone! But most of it did go.<h2 id="7617">To be a better problem-solver</h2>Problem-solving is an important skill. One should be a very good decision-maker to be a better problem-solver. I was a very bad decision-maker. I was very particular not to hurt the feelings of others, so I took decisions that impacted me or that weren’t good for them just to avoid awkward conversations.In customer service, you solve problems feeling empathetic and compassionate but not beyond what your job permits.There are times when you have to give them a solution that they don’t welcome and expect, but you should be firm and confident.This job taught me

Options

to take quick, calculated, and well-informed decisions.<h2 id="f056">To grow comfortable talking to people</h2>A loud party: loud laughter and loud music. I hate it. I sit in a corner, grab a drink and pick up my phone. I am not rude.A super-market: I see someone I know. They didn’t see me. I try my best to make sure that they don’t see me. I am not arrogant. It is just that I don’t know how to initiate a talk.People perceive my behaviour as arrogance.This job forced me to talk to people, although most conversations are just up to the point.Most people hang up once they are done getting information. But few don’t. They engage in small talk. That is when I should use my soft skills and end the call politely.I don’t say I am transformed into an extrovert overnight. No one can. I can say for sure that my anxiety levels dropped. I may not be able to start the conversation with new people but I can with the people I already know. I am happy with the change.It did exhaust me. It is still not my cup of tea. I cannot do it for a long time. I cannot do something that I don’t enjoy.Having said that, It also did benefit me, I am indebted for it. I could overcome some of my anxieties and awkward situations. I could grow as a slightly different person than before.I could face interviews with ease and confidence and I attribute my success to this job, my very first job in the UK. It is special. Always remains one.Change is valuable. Embrace it.</article></body>

Why Every Introvert Should do a Customer-Service Job

Experiences of an introvert

I am a typical introvert.

I prefer to stay in my shell. Happy in there. Conversations with people for a long-time exhaust me. Not a party person.

Something happened. My boring life wanted some challenge. It forced me into taking a job that demands talking to people, every minute! The customer service agent! This indeed is a challenge for someone like me.

Sure, it did exhaust me. It drained my energy.

Me at….

Week 1: It is not as bad as I thought it would be.

Week 2: What the hell am I doing? I can’t take it anymore.

Me again: But, I want money, freedom, and identity.

Week 3: I am done with this, I am resigning. Do hell with the money. I want peace of mind.

Week 4: Last week of my customer service job.

Despite my feelings, I don’t regret it. I am glad that life allowed me to realise my potential, that I am capable of doing what I once thought was impossible for me.

It helped me….

To get rid of my phone anxiety

There was a landline in my home when I was a teen. The moment it rang, I ran.

Calls to our landline were unavoidable as it was a basic one, nothing fancy. You have to take it. If not, it keeps screaming until you answer it. You can’t cut the call without lifting the receiver.

Therefore, I made sure that I wasn’t around to answer the phone while it rang.

Now, in the age of smartphones, it is easy to avoid a call. Just ignore it. It made my life super easy. But, it isn’t a good practice. Who knows! there must be someone in an emergency on the other side, who might have called me looking for help.

This call agent job is like the landline phone. Even worse, you don’t have time to think or breathe. It just gets the call connected to the caller instantly and automatically. Effortless technology! You have to speak and there is no other way.

They say to do what you fear the most. That worked. I don’t say that all my anxiety had gone! But most of it did go.

To be a better problem-solver

Problem-solving is an important skill. One should be a very good decision-maker to be a better problem-solver. I was a very bad decision-maker. I was very particular not to hurt the feelings of others, so I took decisions that impacted me or that weren’t good for them just to avoid awkward conversations.

In customer service, you solve problems feeling empathetic and compassionate but not beyond what your job permits.

There are times when you have to give them a solution that they don’t welcome and expect, but you should be firm and confident.

This job taught me to take quick, calculated, and well-informed decisions.

To grow comfortable talking to people

A loud party: loud laughter and loud music. I hate it. I sit in a corner, grab a drink and pick up my phone. I am not rude.

A super-market: I see someone I know. They didn’t see me. I try my best to make sure that they don’t see me. I am not arrogant. It is just that I don’t know how to initiate a talk.

People perceive my behaviour as arrogance.

This job forced me to talk to people, although most conversations are just up to the point.

Most people hang up once they are done getting information. But few don’t. They engage in small talk. That is when I should use my soft skills and end the call politely.

I don’t say I am transformed into an extrovert overnight. No one can. I can say for sure that my anxiety levels dropped. I may not be able to start the conversation with new people but I can with the people I already know. I am happy with the change.

It did exhaust me. It is still not my cup of tea. I cannot do it for a long time. I cannot do something that I don’t enjoy.

Having said that, It also did benefit me, I am indebted for it. I could overcome some of my anxieties and awkward situations. I could grow as a slightly different person than before.

I could face interviews with ease and confidence and I attribute my success to this job, my very first job in the UK. It is special. Always remains one.

Change is valuable. Embrace it.