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ing around her.</p><h2 id="3057">5. She’s Endlessly Patient</h2><p id="0ca0">The alpha woman might not be known for her patience, but the delta woman has a surplus of it. She’s not rushing through life in a hurry. She’s savoring it as she goes. The delta woman also extends this patience to others and takes interruptions to her schedule in stride.</p><p id="d267">You won’t find her pacing in a waiting room or pulling a Karen move when she doesn’t get immediate service. She’s perfectly happy to sit with her own thoughts and to wait patiently. She’s not the one who gets attention for asserting her entitlement. She’s the one you didn’t notice in a room because she was patiently waiting rather than making waves.</p><h2 id="ad83">6. She Tends Toward Low Self-Esteem</h2><p id="f969">Even though the delta woman doesn’t require outside validation, she can struggle with low self-esteem. She can be the wallflower, easily overlooked, and it can, at times, undermine her sense of self-worth. She thrives when she surrounds herself with positive, self-motivated support, but she’s susceptible to energy vampires who seek to drain her dry for their own purposes.</p><p id="5d1e">The delta female might not have the confidence of an alpha or sigma, but this doesn’t mean she thinks she has no value. Rather, she sometimes wonder if anyone else sees it. Just because she doesn’t need outside approval doesn’t mean she doesn’t long for outside appreciation.</p><h2 id="0c77">7. She Can Be Conflict-Avoidant</h2><p id="f3b0">The delta woman usually smooths down ruffled feathers with no one the wiser. She’s a natural mediator, but it’s mostly because she’s highly conflict-avoidant. Fights and arguments stress her out, so she’s adapted to avoid them.</p><p id="1c48">This makes her an effortless communicator, but when her usual bag of tricks doesn’t work, she’s unlikely to address an issue directly. She’s more likely to busy herself or to run and hide than to face a problem — or a person with a problem — head on.</p><h2 id="c1da">8. She’s a Worrier</h2><p id="92ac">The delta woman’s naturally caring personality also means that she’s an innate worrier. She thinks and over-thinks because she’s constantly anticipating — and avoiding — conflict in any form. This hypervigilance often pays off when she successfully manages tension within a group, which often reinforces her worrying nature. Even though she claims she wants to be free of the stress of worrying, she also feels like her worrying is rewarded when she thwarts conflict and achieves peace.</p><h2 id="e11d">9. She’s a Nurturer</h2><p id="bac1">You may have noticed that the delta woman in your life has strong nurturing energy. She’s the friend who will bring you soup when you’re sick or water your plants when you’re out of town. She enjoys taking care of others and feeling useful.</p><h2 id="6d77">10. She Stays Focused on Self-Improvement</h2><p id="adbb">A key trait that often goes unnoticed is that the delta woman stays focused on improving herself. She’s aware of her challenges and diligently tries to be a better human being. Sometimes, she fails. What she doesn’t do, and will never do, is stop trying.</p><p id="b4df">Don’t get this twisted. She’s not walking around flinging toxic positivity in every direction. She just looks for ways to keep improving even when it’s tough. Her bounce back after a setback is impressive indeed!</p><h2 id="d60c">11. She’s Shy</h2><p id="10b4">The wallflower delta female isn’t stuck up or judging you. She’s just shy. Her reserve can be misinterpreted. She’s genuinely friendly, but she’s often uncomfortable being the first to initiate contact or a conversation.</p><h2 id="0f40">12. She’s Slow to Commit</h2><p id="238c">The delta woman sounds like a catch, doesn’t she? She’s caring, kind, self-aware, and driven by peace. But that doesn’t mean she’ll be quick to commit. In fact, she will likely move at a snail’s pace just to be sure she’s making the right decision.</p><p id="7ce5">Her slow relationship pace could drive partners crazy, but it just means that she’s taking it seriously. She wants to make sure she can honor her commitments and that the

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relationship is the best fit for her. You can be sure of her loyalty once she finally takes the plunge, but until then, she’ll be slowly going over a pros and cons list without rushing to get to some perceived destination.</p><h2 id="71e6">13. She’s Quiet Unless She Has Something to Say</h2><p id="b9cb">The delta woman doesn’t just talk to hear the sound of her own voice. She’s quiet until she has something important to say. She usually has incredible insights to share if others will pipe down and listen. When she’s not sharing those insights, she’s more likely to fade into the background as an observer until she has something important to contribute.</p><h2 id="bf10">14. She’s Aware of Her Flaws</h2><p id="74a3">Self-awareness is certainly a key trait of the delta woman. She knows she’s not perfect. Luckily, she has no desire to be. She’s aware of each of her flaws, and she doesn’t excuse them. She accepts them even though it undermines her self-esteem at times. Because she combines this self-awareness with a growth mindset, she’s getting better every day.</p><h2 id="a515">15. She’s Loyal to Others</h2><p id="03bf">Her hesitance to commit aside, the delta woman is one of the most loving and loyal. She has a real sense of devotion to the people she loves, and she’ll do almost anything for them. Her loyalty has limits, however. She’s capable of cutting out unhealthy connections and deciding to love them from afar if necessary.</p><h2 id="4a42">16. She’s Incredibly Intelligent</h2><p id="e468">Your studious, shy, and quiet bookworm is likely a delta woman. She’s incredibly intelligent but doesn’t brag about it. She loves deep conversations over small talk, and she constantly soaks up knowledge. She’s not just book smart either. She also has the street smarts to go with it.</p><h1 id="d8cb">A Final Word about the Delta Woman</h1><p id="739e">The delta woman is quiet, smart, and caring. She sometimes worries that she’s not good enough, but that doesn’t stop her from showing up or doing her best. She’s determined to keep getting better.</p><p id="0701">Although the delta woman finds herself at a lower rung on the sociosexual scale, she’s happy just to be included. She doesn’t need to lead. She doesn’t mind following. She just wants to be included, valued, and seen — just like anyone else.</p><div id="1f58" class="link-block"> <a href="https://readmedium.com/to-the-emotionally-unavailable-partner-with-love-16232d9981a3"> <div> <div> <h2>To the Emotionally Unavailable Partner, With Love</h2> <div><h3>It’s time to do the thing you’re most afraid of</h3></div> <div><p>medium.com</p></div> </div> <div> <div style="background-image: url(https://miro.readmedium.com/v2/resize:fit:320/0*QmR0vE0MFTU_6Iaj)"></div> </div> </div> </a> </div><div id="dbe6" class="link-block"> <a href="https://readmedium.com/7-things-the-nice-guy-does-that-a-good-man-would-never-do-132f002998d"> <div> <div> <h2>7 Things the “Nice Guy” Does That a Good Man Would Never Do</h2> <div><h3>Louder for the men in the back</h3></div> <div><p>medium.com</p></div> </div> <div> <div style="background-image: url(https://miro.readmedium.com/v2/resize:fit:320/0*lKeBjIo0NI9ToGXz)"></div> </div> </div> </a> </div><div id="e435" class="link-block"> <a href="https://readmedium.com/21-traits-of-a-high-value-man-9c846eca76fe"> <div> <div> <h2>21 Traits of a High-Value Man</h2> <div><h3>How to recognize and appreciate the high-value men in your life.</h3></div> <div><p>medium.com</p></div> </div> <div> <div style="background-image: url(https://miro.readmedium.com/v2/resize:fit:320/0*Zsa568jOV2oJwNHs)"></div> </div> </div> </a> </div></article></body>

What Is Human-Centered Design?

Photo Credit: Demietrich Baker/ Flickr / Creative Commons

Design thinking is a process, mindset, and approach to solving complex problems.

Also known as Human-Centered Design, it is based on a philosophy that empowers an individual or team to design products, services, systems, and experiences that address the core needs of those who experience a problem.

It has been championed by Nobel Prize laureate Herbert Simon, developed and taught by the Stanford University Design School, and used by firms like DC Design to design effective and impactful solutions to challenges that are concentrated with a small group of people and those that are systemic.

What distinguishes Human-Centered Design from other problem-solving approaches is its obsessive focus on understanding the perspective of the person who experiences a problem, their needs, and whether the solution that has been designed for them is truly meeting their needs effectively or not. At its most effective, the very people who experience a problem the most are a constant part of the design process and when possible, become part of the design team itself.

While the Human-Centered Design process has many forms, the model we use at DC Design has 5 key phases. Read on to learn how you can apply this process.

Note: Everyone is a designer, whether we like it or not, our choices create the systems we live within.

1. Empathize:

The foundational principle of Human-Centered Design is that you should truly understand the people who experience a problem before you design a solution to serve them. Empathy is about understanding the problem by immersing yourself in the community that will be affected by your design. Designers spend time talking directly with those who experience a problem, observing how their environments work, and consulting experts on the issue to fully grasp all the challenges that need to be overcome in order to create a solution. This stage, and the design process as a whole, is about asking questions instead of making assumptions about why things are the way they are. Those who can adopt a “learner’s mindset” when approaching problems that affect other people will have the greatest success in creating solutions that make an impact.

This is the most important part of the process, focusing on participatory action research — not just documenting the user, but engaging them in the brainstorming, modeling, and prototyping as well.

2. Define:

This step helps set up the rest of the process. After learning as much as you can about the issue you’re looking to solve, define the problem by focusing on the key action that you want to accomplish. Most often people try to define problems as a mix of problem and solution. Some examples of the statements we’ve heard are “We need more money.” “We need to pass a law.” “We need to build more jails.”

These statements are bad examples of how to define a problem. As a Human-Centered designer, you should always be asking why. Why do we need more jails? What are we really trying to accomplish? The answer might be something like, “We need a way to maintain public safety.” That’s the real problem you want to focus on. The way you define the problem is important and should be phrased in a way that allows for creativity in how it could be addressed.

With this statement, designers can come up with a variety of potential solutions. This statement will serve as the thesis that the team can repeatedly check solutions against throughout the process to ensure that they’re actually tackling all aspects of the problem.

3. Ideate

Now, having come to better understand the perspective of the person who experiences the problem from your work in the empathy phase and having defined an actionable problem during the define stage, it’s brainstorm time. Come up with as many solutions to the problem you defined as possible. This is best done in teams where each team member writes down the ideas they have one at a time and place them on a board for everyone to see. One key thing to keep in mind here is that this isn’t the time to judge whether ideas are good or bad, practical or outlandish. The goal is to come up with as many ideas as possible. When we judge ideas as they come out, it shuts down the creative process. Often an impractical idea scaled back slightly can become exactly the type of novel solution that you’re looking for.

Additionally, don’t be afraid to include those who live with a problem in the brainstorming process. At DC Design we embrace a concept known as co-design where we work right alongside those we are aiming to design for. By having them involved in the process, you’re likely to get more nuanced solutions that are bottom-up, not top-down.

4. Prototype

Designers put ideas into action by creating low-cost experiments to test them. These experiments or prototypes can be created for physical products, virtual interfaces, processes, or systems. In any of these situations, the goal is to create something you can test with those who live with the problem in order to see if it works. For physical and virtual products, this is often a model of the designs you have in mind. In the case of services, build out a model with actionable steps and a workflow that can be simulated either in the real world or through role-play. Given that it’s a prototype, it’s considered a work in progress, not a final solution. A good practice is for designers and participants to have multiple prototypes and experiment to see which one is best suited to meet the needs of the person they are designing for.

5. Test and Iterate:

Put the ideas and prototypes to test. This is where designers identify flaws, weaknesses, and gaps in the design, improving it along the way. The person who lives with the problem is asked to test the model or the prototype repeatedly and see if it addresses all aspects of a problem. It is particularly important when testing that you are not trying to defend your solution. Your goal is to use your prototype as a way of learning more about the people you are designing for. What do they like about it? What don’t they like about it? Why is that? If you can look at this as an opportunity to learn more about what the best solution would look like for those who need it, you’ll be able to produce a solution that has significantly more uptake than one where you forced your ideas through.

While this may seem like the end, the design process is meant to be dynamic and cyclical. It is often not linear, but you will only realize what your next step is once you are in the midst of the design process. For instance, in the prototyping stage, one might realize that the ideas they are prototyping don’t actually meet the need that was defined. That might mean the designer needs to brainstorm further or understand the nuances of the problem even more deeply. So that would take them back to earlier stages in the process. This should be a fluid, continuous process until all the participants are satisfied and a solution has been identified that truly addresses the problem. Stick with it! The cycles get shorter the further along you go and the more you practice using it.

Want to learn more about Human-Centered Design and Design Thinking; here are some resources to help you dig deeper:

DC DESIGN UNIVERSITY COURSES

Design Thinking Fundamentals for Social Change — DC Design

Design Thinking for Systemic Social Change — DC Design

Jumpstart Your Personal Projects Using Design thinking — DC Design

BOOKS

Brown, Tim. (2009). Change By Design. Harper Business.

The Art of Innovation (Tom Kelley, IDEO)

Innovating for people: Handbook of human-centered design methods. (2012). Pittsburgh, PA: LUMA Institute, LLC

Giacomin, J. (2014). What Is Human Centered Design? The Design Journal, 17(4), 606–623.

WEBSITES

https://dschool.stanford.edu/resources/

http://human-centered-design.org/

Design Thinking
Human Centered Design
Social Enterprise
Social Innovation
Design
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