Summary

The author reflects on their personal growth and change in perspective about working at McDonald's, realizing the value and skills of service industry workers, and challenging societal prejudices against such jobs.

Abstract

The author spent four years working at McDonald's, initially embodying the stereotype of a disengaged and unmotivated fast-food employee. However, over time, they began to take pride in their work and question the societal stigma attached to their job. They recognized that McDonald's provided employment opportunities for a diverse range of individuals, including those often marginalized in the job market. The author confronted their own privilege and prejudices, learning to appreciate the various skills required for the job and developing empathy for their colleagues. This experience led to a broader understanding of the value of different types of labor and a reevaluation of what constitutes a 'good' job.

Opinions

The author initially felt ashamed and saw their job as beneath them, reflecting a common societal view that devalues service industry work.
They believed that their job was considered more pitiful than other entry-level positions due to the types of people who typically work at McDonald's, including those with disabilities, non-native English speakers, and people of diverse racial backgrounds.
The author realized that their embarrassment stemmed from a sense of entitlement and the expectation that they should have a 'better' job due to their privilege as a white, educated individual.
They came to understand that their co-workers possessed valuable skills, such as endurance, problem-solving, and organizational abilities, which were often undervalued or overlooked.
The author's time at McDonald's taught them humility, challenged their preconceived notions about work and worth, and fostered a deeper sense of empathy towards others in similar positions.
They argue that all labor has value and that one's job does not determine their worth or intelligence, advocating for a reevaluation of how society perceives different types of work.

What I Learned from Four Years Working at McDonalds

From 18–22 I spent four years working at McDonalds. I worked a mix of part and full time over these years, always failing to find a ‘better’ job. I never advanced up the rungs, never was a manager, never achieved anything of significance in my time there.

Basically I was the absolute stereotype of a deadbeat McDonald’s worker. Lazy, stupid, with no initiative.

Over the years I saw this stereotype play out in a number of ways. The faces of my parents friends falling when I told them what I did. The snide remarks, ‘Do you still work at McDonalds?’, or ‘I could never work at a place like that.’ Encouragement from my friends, ‘Just don’t show up to work today!’ (because it’s not a real job.)

And it played out in my own mind. I was a terrible worker, too slow, clumsy and resentful of my circumstances. I quietly decided that I was too good for McDonalds. I constantly justified myself, ‘It’s suuuuuch a shit job! But I need money hahaha.’ I was a bookish good student who enjoyed intellectual conversation. I wasn’t meant for this useless physical labour.

I didn’t improve. And what’s more I didn’t want to improve. Why should I try to be good at something that was beneath me?

But after a few years my attitude started to change.

I started to be proud of my job.

I asked myself, what is the difference between McDonalds and the entry level jobs other students have? Why is my job so much more pitiful than others?

Is it because I work for a big corporation? No, because otherwise jobs at the Warehouse or Hannahs would be just as embarrassing.

Or because the company is unethical? Glassons and JayJays use slave labour.

Maybe because I work in fast food? But a job at Burger Fuel isn’t quite as bad.

Because it’s not intellectual? No, jobs in retail and reception are ok.

And then I realised.

McDonalds is supposed to be a job for people who can’t do anything else. I noticed that majority of entry level jobs didn’t hire people who looked like the people I worked with.

At McDonalds there were people with disabilities, overweight people, people who weren’t conventionally attractive, people that couldn’t speak much English, young teenagers, and a lot of racial diversity. These people made up the backbone of the store. They were respected as some of our best workers.

Then I would look at a store like Glassons, or Whitcoulls or Starbucks and the majority of the time I would see people that looked like me. White, early twenties, reasonably attractive, slim, English speakers.

This was the bias that both me and the people around me were applying to my job. I meet the criteria for a ‘good’ job at a clothing store. People who come from good backgrounds aren’t supposed to end up in McDonalds alongside those who couldn’t do better if they tried.

If you’re a white girl in your early 20s you will be ridiculed for working at McDonalds. But I don’t think the same applies for disabled people, or middle-aged Pasifika women or immigrants. Their friends aren’t quietly snickering, ‘when are you going to get a real job?’ Because this is the job we expect them to have.

McDonalds is gross and greasy. But my humiliation, and that of my friends and my family wasn’t because I made burgers. It was because I was supposed to be better than that. Supposed to be more intelligent, more hard working and more talented than the people I worked with. I deserved a ‘good’ job. I had an inflated sense of self that comes with being a person of privilege.

I realised this attitude was way more gross than shoveling fries. Because I am not better than a McDonalds worker.

Sure, maybe I have different skills. I have no muscles and I fluster under that kind of pressure. I’m always going to be better at desk jobs than labour jobs. But this is not because I’m more intelligent or more skilled or worth more than a great McDonalds employee.

There are different types of labour, and just because we treat the work done by marginalized people as worthless doesn’t mean it’s true.

I am not as hard working as my co-workers, who sometimes pull twenty hour shifts to make sure no customer has to miss out on their midnight hamburger.

I am not as smart as our manager-turned-engineer. He learned how to fix all the machines so we didn’t have to call a mechanic.

I am not as organised as those who predict and order the ingredients for thousands of customers a week, knowing that if they screw up, it’s not just an angry boss to deal with. Customers always wait in the wings, ready to scream, throw drinks and use racial slurs over a lack of ketchup. I’m not patient enough to deal with that.

These things are skills.

And if you think you are better than those people, because you work in retail or organise files in a reception, you are wrong.

For me my time at McDonalds was invaluable. Yeah, I never want to scoop fries or make burgers again, but I learnt something more important. I started to chip away at my arrogance. I challenged the ways I dehumanized people for their job. I stopped equating dislike for big shitty companies with dislike for their foot soldiers. I developed more empathy.

And if that is supposed to be an embarrassing blip in my resume, I really don’t get it.

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