We Need To Tone it Down a Little

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Abstract

“I appreciate you being patient and not causing a scene,” she said as she scrolled. I had been on the street long enough to know what people she dealt with.</p><p id="e4a0">“I never understood the point of being obnoxious with people who are trying to help me,” I answered.</p><h2 id="4a49">It must have been a stressful job.</h2><p id="e4ca">She stopped typing. “Yes, thank you,” she answered, with weeks of pent-up frustration in her voice. “I appreciate you saying that.” She resolved the problem, I thanked her and went to get my medications.</p><p id="0e8c">We all have seen it, and some of us have done it. A person was at a counter in a fast-food place, or in a grocery store. Their card didn’t go through, or the cashier made a mistake.</p><h2 id="4506">It’s not a good look, trust me.</h2><p id="e062">The customer caused a scene; he held up the line; the cashier got upset and someone called the manager. The situation was resolved, or it wasn’t.</p><p id="1c9a">Did acting like a fool resolve the problem faster? I bet it didn’t. What would have been the outcome if the customer w

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ould have calmly gone and talked to the manager in the first place?</p><p id="fbba">I’m betting that things would have worked out better, and people would have been happier. We Texans have a saying, “You can get more flies with honey than with vinegar.”</p><p id="35d2">We need civility to return. Politeness has declined, and it’s not all because of the Pandemic. People get angry over things that are easily resolved or are not worth fighting over, to begin with.</p><p id="c312">I have never seen a situation where being belligerent has solved anything. It makes the adult throwing the tantrum look like a child. It causes the witnesses to be uncomfortable, and it ruins someone’s day.</p><h2 id="fb7c">A little empathy goes a long way.</h2><p id="9e02">The next time you want to go off on an employee who is barely making ends meet on their crappy pay. Put yourself in their shoes. Have some perspective on what is important in life. An employee’s mistake is not the end of the world, you will survive it.</p><h2 id="7e3b">Final Thought:</h2><p id="52e5">Lighten up.</p></article></body>

State Insurance saved my life.

When I was homeless in Minneapolis, I spent quite a bit of time at the hospital. I had been fighting mental and physical ailments for years. I didn’t have the money or insurance to take care of the illnesses I have.

I had applied for state insurance. I had been using it for several weeks when I went to the hospital pharmacy to get refills. When I went to the window, there was a problem. They wanted me to pay for my medications.

The caseworker appreciated my attitude.

The pharmacist at the counter referred me to a caseworker. I went to the office and sat and waited. I waited some more at the desk while the caseworker checked files on her computer.

“I appreciate you being patient and not causing a scene,” she said as she scrolled. I had been on the street long enough to know what people she dealt with.

“I never understood the point of being obnoxious with people who are trying to help me,” I answered.

It must have been a stressful job.

She stopped typing. “Yes, thank you,” she answered, with weeks of pent-up frustration in her voice. “I appreciate you saying that.” She resolved the problem, I thanked her and went to get my medications.

We all have seen it, and some of us have done it. A person was at a counter in a fast-food place, or in a grocery store. Their card didn’t go through, or the cashier made a mistake.

It’s not a good look, trust me.

The customer caused a scene; he held up the line; the cashier got upset and someone called the manager. The situation was resolved, or it wasn’t.

Did acting like a fool resolve the problem faster? I bet it didn’t. What would have been the outcome if the customer would have calmly gone and talked to the manager in the first place?

I’m betting that things would have worked out better, and people would have been happier. We Texans have a saying, “You can get more flies with honey than with vinegar.”

We need civility to return. Politeness has declined, and it’s not all because of the Pandemic. People get angry over things that are easily resolved or are not worth fighting over, to begin with.

I have never seen a situation where being belligerent has solved anything. It makes the adult throwing the tantrum look like a child. It causes the witnesses to be uncomfortable, and it ruins someone’s day.