Smile
Even If They Can’t See You
One of the easiest things to do anywhere is to smile. Certainly, it uses fewer facial muscles to smile than to frown, but putting a wide-ass smile on your face is worth $10,000.
You might not feel like it, but if you force yourself to smile, you are either going to burst into a cathartic release of tears or you are going to brighten your mood somewhat. If you are in better spirits, then the people you come into contact with are inexplicably going to find themselves in a better mood.
How?
Well, we all know what happens when we are in a bad mood and interact with other people. They are either going to run in the opposite direction or catch the infinitesimally energetic negative energies of your bad mood and kick someone who is down in the next 15 minutes. Or they might meet you head-on with an equal amount of nastiness as a measure of self-preservation.
If you can choose what you are, you can choose to be the better person, who I presume is not the nasty you but the more wholesome you. Just a rule of thumb: Don’t ruin the party.
Here is where your smile might make money. People don’t have to actually see your smile to react to it. Dale Carnegie said in his book “How to Win Friends and Influence People” that if you smile when you answer the telephone, the other person feels it. If you’ve got a copy of the book, it is in the second part, chapter two.
You might say it is a psychic thing, but it is not. It’s how we actually can engage in a positive way with people at a distance.

So, if you smile when you answer the phone, without even knowing who is on the other end, you end up having a leg up on the next transaction that is going to happen. This is you determining that the next step in your transaction is going to be in a positive direction.
It works even better if you are standing when you answer the phone. Why? I don’t know. Just stand up, if you can, and smile even if you don’t feel like it.
When I was working, I did not remember to do this all the time, but when I did remember, it was like magic.
I would tend to do it later in the afternoon when my mood might typically be less enthusiastic, especially when the call would come in during the last fifteen minutes of our workday. This is when you are trying to shut down your work and go home.
This is when people will fly in a panic to get to a store right before they lock the doors in order to buy something. You have probably never done this. Am I right? I used to do it until I realized it was the same thing as calling a company right before they were set to close for the day.
So, I couldn’t do anything about the person on the other end of the phone calling so close to the end of my workday, but I could do something about how I reacted.
I would hope as time goes on that somehow, magically, you are spared these last-minute demands on your attention. I never quite got there myself, but I can tell you that putting myself deliberately into a better mood did wonders for how I felt.
My mother raised me to be polite. I brought that into the workplace. It’s an important concept that will serve you well all the years of your working life.
Just smile.
The Links Dale Carnegie — Wikipedia
