Setting up Communication Profile for Sending Email from Siebel
- Navigate to “Administration — Communications -> Communication Profiles & Drivers” view.
- Query for “Internet SMTP/POP3 Server” under Communications Drivers applet.
- Create a new Profile. Lets say “Test Email Profile”.
- Under Profile Parameter Overrides applet, add the following parameters :
=> From Address : Any Email Address (Generally it should be Siebel Email box Id ) => SMTP Server : Name of the SMTP Server which will send the email. => SMTP Server Port : 25
5. Click on “Menu” button on “Profiles” applet and click on “Submit Profile Changes”.
6. Uptill this point you are ready to use this communication profile but before this need to check whether Server Component, responsible for executing the email request are running properly or not. So continue with the next step.
7. Navigate to “Administration-Configuration -> Enterprises -> Component Groups” and query for “Communications Management” under component groups applet and then query for “Communications Outbound Manager” component under “Components” applet. This is the component which is responsible for sending outgoing emails from Siebel.
8. Check if “Enabled on Server” flag is checked under “Component Group Assignments” applet. If not click on “Enable” button.
9. Navigate to “Administration-Configuration -> Enterprises -> Component Definitions” and query for “Communications Outbound Manager”.
10. Set the following two parameters to “Test Email Profile” (Communication profile created in Step# 3)
=> Comm Profile Override
=> Communication Profile
11. Click on “Synchronize” button.
12. Now restart the Siebel server.
13. Navigate to Tools -> User Preferences -> Outbound Communications view and select “Siebel Email Client” in Email Client. Click on Save.
Thanks SiebelMantra for this post






