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Abstract

steps to get her case reinstated, made an appointment with her prescribing physician and her psychologist — over a week out from now.</li><li>She then continued to call and beg for someone to at least prescribe enough medication to get her through until her appointment. Her calls were forwarded here and there, and no one would help her. No one returned her calls. No refills were called in to the pharmacy.</li><li>She went manic and ended up arrested.</li><li>She called from jail, frantic for information about her baby. (Baby is fine.)</li><li>She had a hearing scheduled.</li><li>She’s no longer in jail — no one knows where she is. Her phone is broken, and she has no money.</li><li>Where is Julie?</li></ul>I personally know Julie. You may personally know a Julie as well.This situation makes me sick. How could a healthcare provider just dismiss a case? How could a provider not return calls or make an attempt to provide a medication that could potentially save someone’s life?I am scared. I am frustrated. And I am furious.I want to know how to keep things like this from happening. It feels like we are all simply captives to our healthcare providers when they can dawdle and delay necessary treatment.Julie is not alone. I have many friends who have had to twist themselves into pretzels trying to maneuver the healthcare system just to get the medications they have been on refilled in a timely manner.It has happened to me, too, but I’m not concerning myself with that — my medications are not needed to keep me from going into full-blown mania or psychosis. Mine keep me from getting a full-blown rosacea epis

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ode. Me being red in the face is a far cry from Julie or others like her running into oncoming traffic to stop the voices in their heads.Where is Julie? Is she safe?This is heartbreaking. This is sickening. This is — let’s face it and call a spade a spade — crazy.After all the phone calls, all the begging, Julie is…where?Healthcare should not be this way. We should be able to trust that when we need help in a timely manner, we can get it. No red tape, not jumping through hoops, no workers claiming that it’s “not my department” and transferring calls to voicemail boxes that aren’t being checked. If someone is in crisis, you don’t send them to voicemail — you find them a live person to talk to. You direct them to a location to come to immediately. You offer ambulance service if necessary.<h1 id="286c">You don’t send them to fucking voicemail!</h1><h2 id="f6e4">That’s not healthcare. That’s blatant negligence!</h2>Who needs to be held accountable? The doctor? The idiot on the other end of the phone? Who do I sue? Who do I rally to get fired?Julie tried to get help. She made all the phone calls, filled out all the forms, made all the appointments. She jumped through the hoops and tried to cut through the red tape.Now she’s just…out there. Somewhere.In some state of mind that isn’t…quite…normal.And it’s not her fault. She could feel it coming. She tried.<h1 id="26e0">And her healthcare providers failed to treat her in an appropriate and timely manner.</h1><h2 id="7bf7">It’s bullshit.</h2>Where’s Julie?</article></body>

The Authentic Eclectic

Our Broken Healthcare System Needs an Overhaul

Someone Will Be Sued — SOON

Everything is Broken (Pixabay Free Image)

Where is Julie?

I feel broken today. But my broken feeling is nothing compared to the feelings of truly broken people who cannot get the help they need from the very systems that are supposedly there to keep them well and safe.

I am talking about the healthcare system in general and the mental healthcare system in particular.

Julie (Not her real name) is a diagnosed bipolar individual. Specifically, she is manic/depressive. She suffers from episodes of extreme euphoria and mania, running about in a flurry of activity until she’s physically and emotionally drained. Exhaustion leads to frustration, anger and lashing out at those who are trying to help her, and that can escalate to visual and/or auditory hallucinations.
Then comes the crash. She may or may not remember her manic episode. Whether she does or not, she will be wracked with guilt, crying uncontrollably and deeply depressed. She won’t want to get out of bed, eat or do anything else.
Added to this — she is now post-partum, and due to her condition highly susceptible to suffering post-partum depression.
Julie ran out of meds on Monday and called for a refill. She was told she had no refills.
She called her healthcare resource and was told her case had been dismissed. They wouldn’t give her a reason.
She went through all the steps to get her case reinstated, made an appointment with her prescribing physician and her psychologist — over a week out from now.
She then continued to call and beg for someone to at least prescribe enough medication to get her through until her appointment. Her calls were forwarded here and there, and no one would help her. No one returned her calls. No refills were called in to the pharmacy.
She went manic and ended up arrested.
She called from jail, frantic for information about her baby. (Baby is fine.)
She had a hearing scheduled.
She’s no longer in jail — no one knows where she is. Her phone is broken, and she has no money.
Where is Julie?

I personally know Julie. You may personally know a Julie as well.

This situation makes me sick. How could a healthcare provider just dismiss a case? How could a provider not return calls or make an attempt to provide a medication that could potentially save someone’s life?

I am scared. I am frustrated. And I am furious.

I want to know how to keep things like this from happening. It feels like we are all simply captives to our healthcare providers when they can dawdle and delay necessary treatment.

Julie is not alone. I have many friends who have had to twist themselves into pretzels trying to maneuver the healthcare system just to get the medications they have been on refilled in a timely manner.

It has happened to me, too, but I’m not concerning myself with that — my medications are not needed to keep me from going into full-blown mania or psychosis. Mine keep me from getting a full-blown rosacea episode. Me being red in the face is a far cry from Julie or others like her running into oncoming traffic to stop the voices in their heads.

Where is Julie? Is she safe?

This is heartbreaking. This is sickening. This is — let’s face it and call a spade a spade — crazy.

After all the phone calls, all the begging, Julie is…where?

Healthcare should not be this way. We should be able to trust that when we need help in a timely manner, we can get it. No red tape, not jumping through hoops, no workers claiming that it’s “not my department” and transferring calls to voicemail boxes that aren’t being checked. If someone is in crisis, you don’t send them to voicemail — you find them a live person to talk to. You direct them to a location to come to immediately. You offer ambulance service if necessary.

You don’t send them to fucking voicemail!

That’s not healthcare. That’s blatant negligence!

Who needs to be held accountable? The doctor? The idiot on the other end of the phone? Who do I sue? Who do I rally to get fired?

Julie tried to get help. She made all the phone calls, filled out all the forms, made all the appointments. She jumped through the hoops and tried to cut through the red tape.

Now she’s just…out there. Somewhere.

In some state of mind that isn’t…quite…normal.

And it’s not her fault. She could feel it coming. She tried.

And her healthcare providers failed to treat her in an appropriate and timely manner.

It’s bullshit.

Where’s Julie?