Summary

The website content expresses gratitude towards Medium for addressing and resolving issues related to banner display, writer name visibility, and platform stability, enhancing the overall user experience.

Abstract

The author of the content expresses appreciation for Medium's responsiveness to user concerns, specifically highlighting the restoration of banners in publications, the return of writer names to the front page, and improvements in the platform's stability. Initially, the author faced challenges when banners in ILLUMINATION and ILLUMINATION-Curated stories disappeared, leading to a direct appeal to Medium support. Despite an initial setback where Medium could not replicate the issue, persistent advocacy from the author and other writers led to a successful resolution. The author acknowledges the prompt action by Medium's support and design teams in addressing these issues, which were critical to both readers and writers. The positive changes have been well-received by the community, and the author notes a marked improvement in the editing, writing, and reading experience on Medium.

Opinions

The author initially felt disappointment when Medium support could not replicate the banner issue but later appreciated their responsiveness and dedication to resolving the problem.
The loss of banners was significant to the author and the readers, as they were an integral part of the stories published in their publications.
The author commends Medium for listening to the community's concerns and taking swift action to implement solutions, demonstrating a commitment to user satisfaction.
The return of writer names to the front page was a source of considerable angst among writers, and the author praises Medium for addressing this issue promptly.
The author observes that the recent improvements in Medium's platform stability contribute to a better user experience for editing, writing, and reading.
The author plans to address additional issues in a future post, indicating ongoing engagement with the platform's functionality and user experience.
The author invites readers to share their experiences with the improved Medium platform and expresses thanks to the Medium teams involved in the enhancements.

Gratitude and Appreciation

Medium: Thanks for Banners and More!

Medium resolved our banner issue, put writer names back, and stabilized the platform.

Background and Context

We lost our banners in ILLUMINATION and ILLUMINATION-Curated stories on 02 October 2020. Banners in our stories are important to our readers.

As soon as I notice the change, I sent a request to Medium support.

Medium initially responded they were unable to replicate the issue.

The initial response was disappointing.

Stories in our publications used to look like the view from the following screen capture.

After recent changes on Medium, we had a different view of stories as shown in this screen capture.

I created a post last week and sent the link to the Medium support team.

Medium: We Want our Banners back!

Since yesterday, banners of our stories are lost. Medium asserts it is browser problem

medium.com

After this post, Medium informed that after further investigation, the issue only related to publication owners and editors.

The support team raised a service ticket for the design team.

What happened then?

The problem resolved!

It is excellent news that the banners are back from editorial view today.

Here is a screen capture with the banner to my latest story on ILLUMINATION.

Photo screen capture by the author — https://readmedium.com/how-to-get-started-with-quora-and-amplify-your-medium-stories-969f309b0967

The purpose of this post to show my appreciate and thank Medium support for taking the issue seriously and driving it a solution.

The critical message is Medium listens, take actions to resolve the problems, and produces timely solutions for the platform.

To substantiate this claim, I also noticed that the writer names on the first page are back.

There was a considerable amount of angst among writers, as documented in this post. Many of the writers sent a change request.

Writer Names Back Soon

Medium is working to put writer names to the front page

medium.com

Medium acknowledged the concern and committed to fixing the issue.

As promised, Medium resolved the issue in a few days.

Here is how the Medium front page show now. I assume it is different for everyone as a customized view, but my point is we can see the writer names now. This action by Medium makes many writers and readers happy.

It is an impressive record for a large content platform to make the requested change in such a short time.

Besides, since last week, I noticed an improvement in the stability of the platform.

Conclusion

Considering these three timely service improvements, I want to show my gratitude to Medium and send my appreciation to the hard-working design, implementation, and support teams.

We still have a few other issues which I plan to cover in another post.

In the meantime, if you have noticed an improvement in your editing, writing, and reading experience recently, please comment.

Thank you for reading.

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