I Argued With My Pharmacist

Summary

A customer had a dispute with their pharmacist over a medication shortage and now prefers to use a mail delivery service for prescriptions.

Abstract

The author recounts an experience at their local pharmacy where they were shorted a 30-day supply of medication, leading to an argument with the pharmacist. Despite facing skepticism and being perceived as an over-user or addict by both the pharmacist and those in line, the author successfully advocated for the correct medication amount. This incident prompted a shift to ordering refills online and opting for mail delivery to avoid similar confrontations and the associated stigma.

Opinions

The author felt unjustly treated and possibly stigmatized by the pharmacist's accusation of overusing medication.
The author experienced embarrassment and discomfort due to the public nature of the dispute and the potential judgment from other customers.
The author's opinion of their local pharmacy seems to have been negatively affected by the incident, leading to a preference for the impersonal and less confrontational mail delivery service.
There is a sense of relief or satisfaction in resolving the medication issue and finding an alternative solution that avoids future disputes.

So I started using mail delivery service

I will never forget the day I stood in line at my hometown pharmacy with a calendar. The hour prior I counted pills, spilled out on the bathroom counter.

When it was my turn, I held my chin high and pointed to the month, filled with x’s and scribbled notes.

“You shorted me 30 days.” I outlined my math, showed her the auto-refill texts.

“No, we didn’t. If you need more you’ll have to pay out of pocket. Your insurance thinks you are overusing.”

As we argued — the line got longer — neighbors tapped their feet impatiently. I wondered if they thought I was an addict.

I got my way. I walked out with my 30-day supply of medication — for anxiety — and also a complex.

Now, I order my refills online and get them delivered.