“How You Can Make a Living working in a Call Centre.”
The hope of the youth in India
About Call Centres
The call centre industry in India is one of the most spectacular achievements of the Indian economy Truly it is an industry which is “crossing frontiers” and has no boundaries. In India, it is a revenue earning service Industry. The rapid growth is also a great promise for the youth to get jobs and make a living for themselves at a very young age.
India’s information technology industry body Nasscom expects revenue of US $50 billion (Rs 3 lakh crore) from the business in the outsourcing sector by the end of 2020 despite the disturbances of business due to COVID 19.
The Indian youth has been overshadowed doing nothing at home, staying unemployed and wasting time. In other countries, they start young and seek employment but now with the socio-economic changes, the youth is motivated that it actually can find a job and earn a living at the young age of 18 when he finishes high school. This is a great boon for many families who need support.
The early entry of call centres in India was made by the multinational corporations (MNC’s). These were subsidiaries of foreign companies and were set up to help in the process of offshoring requirements of foreign parent companies.
Some of these companies are G.E., American Express, British Airways, Wipro, Del, Standard Chartered Bank, AOL, Deloitte and Daksh. 9 cities have a major contribution in establishing call centres in India.
These cities are New Delhi and its adjoining areas (National Capital Region-NCR’s comprising of Noida & Gurgaon), Hyderabad, Kochi, Bangalore, Ahmedabad, Chennai, Kolkata, Mumbai and Pune.
Some of the other cities expanding operations through call centres are Jaipur, Lucknow and Chandigarh. The speed of growth shows that call centres are playing a vital role in the development and transformation of the Indian economy.
Jobs in international call centre business
Call centres derive their importance internationally in transmitting data with speed all over the world. It has a tremendous impact on corporate business, education, health and insurance services and customer transactions. Within the country, it increases employment and brings about an increase in productivity.
India is a favoured country for the emergence of call centres because of its large population. To most of the countries like the U.S.A. Australia and South East Asia, Indians have good communication skills in English and its services are cost-effective as well. India controls 37% of the global share of the revenues from call centres in the world.
Jobs in the Indian national boundaries
In India call centres are growing due to the mass availability and appeal to consumers towards telephone services. They give a variety of services like helpline, telemarketing, complaint calls, order booking, product enquiries and after-sales support.
Now they not only cater to the markets in foreign countries but also within the Indian territory, there has been a vast increase of call centre services due to the increase in e-commerce, travel and home delivery business.
Throughout the COVID 19 lockdown period, there has been no shortage of necessary products to households because every organization has operated through some calling centre provided by the required service.
Requirements for jobs
(i)Appearance of office: The call centre offices have a western look. They are neat, clean, comfortable and pleasing. People working inside should also look smart and presentable.
(ii) Male or female: There is no bar to either male or female, young or old. Anyone can apply for a job.
(iii) Education: Those who pass high school and join as tele-callers start at Rs10,000 -20.000 Per month, depending on the type size and dimensions of work.
(iv) Level of salary: The salary increases with the level of education of the employees. Based on the education the job level is decided. The graduates are paid better and the postgraduates even better.
(v)Students: A large number of students have now started taking these jobs in their off time when they are not studying to pay for their fees and feel more independent at home. The slots vary. Most convenient slots can be taken and duties of 4 hours or 8 hours can be accepted.
(vi)Job Levels: As people go up the ladder and get promoted to team leader and salaries keep on increasing. They can be promoted further to managers and senior managers depending on the fact that they want to continue with call centres as their main occupation centre.
Key takeaways
- Prepare a good Profile/bio to present to the employer
- Be confident and presentable and you are sure to get a job.
- International call centres pay little better than the national call centres
- Be ready to move to a call centre in the city where it is situated.
- Male or female, all have an equal chance to earn a living.
- It is a job but it requires patience and resilience as you have to cater to national and international customers of different ages and different temperaments.
- Job slots can be morning, evening, night depending on the country where you are dealing so be ready with the different kinds of jobs.
- Learn to communicate well, have an understanding of the computer and be aware of your surroundings.
Conclusion
Good luck and best wishes to the youth in India. Take up this job to support your fees while studying, enjoy being independent in your household or simply earn while you spend on hobbies. There are many jobs available. It is an excellent start in life. Be polite, ready for hard work. India is known for good communication in English which is a blessing.
There are plenty of jobs due to the emergence and increase of banking services, insurance, travel and entertainment. Enjoy your journey! Make a living working in a call centre.
