avatarLynda Coker

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ased on their tone of voice, their expressions, and other nonverbal cues. People on those teams have high sensitivity toward their colleagues.</p><p id="2ec5">So, if you are given a choice between a serious-minded team A — filled with smart people, all optimized for peak individual efficiency, and few exchanges of personal information that lets teammates pick up on what people are feeling or leaving unsaid — and a free-flowing team B, you should probably opt for the second one. In team B, people may speak over one another and socialize instead of remaining focused on the agenda. This may seem inefficient but all the team members are sensitive to one another’s moods and share personal stories and emotions. As result, the team might not contain as many individual stars, but the sum will be greater than its parts.</p><p id="e1f6">Within psychology, researchers refer to traits like ‘‘conversational turn-taking’’ and ‘‘average social sensitivity’’ as aspects of what’s known as <i>psychological safety</i> — a group culture or a team climate that the Harvard Business School professor <a href="https://www.youtube.com/watch?v=3boKz0Exros">Amy Edmondson</a> defines as:</p><p id="1640" type="7">“Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.”</p><blockquote id="76f4"><p><i>“No one wakes up in the morning to go to the work to look ignorant (don’t ask questions), incompetent (don’t admit weakness or mistakes), intrusive (don’t offer details), negative (don’t critique the status quo). This strategy works for self-protection.” </i>Edmondson said.</p></blockquote><h1 id="34bb">5 key characteristics of perfect teams</h1><p id="a163">To achieve successful teamwork, Google’s data has indicated that different parameters are important, but psychological safety was critical.</p><ol><li><b>Psychological safety:</b> to feel safe in taking risks and be vulnerable in front of other team members.</li><li><b>Dependability:</b> to get things done on time with quality.</li><li><b>Structure and clarity:</b> to have clear roles, plans, and goals.</li><li><b>Meaning: </b>to have a sense of purpose and feel that your work is personally important (financial security, supporting family, helping the team succeed, etc).</li><li><b>Impact:</b> to see that your work matters and creates change.</li></ol><figure id="bc01"><img src="https://cdn-images-1.readmedium.com/v2/resize:fit:800/1*e3m9fCz5MelPQcYomDJMdA.png"><figcaption>Identify the dynamics of effective teams (<a href="https://rework.withgoogle.com/guides/understanding-team-effectiveness/steps/identify-dynamics-of-effective-teams/">source</a>)</figcaption></figure><h1 id="4248">Establishing psychological safety</h1><p id="954d">Establishing psychological safety is somewhat messy and difficult to implement. The <a href="https://www.youtube.com/watch?v=KUo1QwVcCv0">recipe of Harvard Business School professor Amy Edmondson</a> to build a psychologically safe workplace includes three points:</p><ol><li>Frame the work as a learning problem, not an execution problem. And recognize that there’s enormous uncertainty ahead and enormous interdependence. That creates the rationale for speaking up.</li><li>Acknowledge your own fallibility. That creates more safety for speaking up.</li><li>Model curiosity and ask a lot of questions. That creates a necessity for voice.</li></ol><p id="7b1e">Edmondson insists that to succeed, team members must be <i>humble</i> in the face of the challenge ahead, <i>curious </i>about what others bring, and <i>willing </i>to take risks to learn quickly.</p><p id="3a49">In his <a href="https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html">post</a> in the New York Times, Charles Duhigg<b> </b>has shown a real case of implementing psychological safety and changing the stereotype of tech people often known for being more comfortable working with computers than with people.</p><p id

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="6009">After seeing the published result of Project Aristotle and the output of a survey indicating that his team is not as strong as he thought, Matt Sakaguchi — a manager at Google — gathered his tech guys and began asking everyone to share something personal about themselves. He went first and told the group that he has Stage 4 cancer which was surprising and shocking for them. Then, teammates stood one by one and shared their own struggles about health issues, difficult breakup, and other small frictions, and everyday annoyances. They found it easier to speak honestly about the things that had been bothering them and agreed to adopt some new norms and try harder to notice when someone on the team was feeling excluded or down.</p><p id="5643">To Sakaguchi, it made sense that psychological safety and emotional conversations were related. They belong to the same unwritten rules we often use as individuals to bond with each other:</p><p id="fb19" type="7">“… to be fully present at work, to feel ‘psychologically safe,’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency… We want to know that work is more than just labor …</p><p id="e726" type="7">… it’s not only Google that loves numbers, or Silicon Valley that shies away from emotional conversations. Most work-places do. ‘By putting things like empathy and sensitivity into charts and data reports, it makes them easier to talk about,’ Sakaguchi told me.” — Charles Duhigg</p><h1 id="0b28">Final thoughts</h1><p id="cc0e">In our try to optimize everything, we forget sometimes that success is often built on human experiences. Experiences that could make people bring their full selves for the challenging job ahead if we understand the usefulness of imperfection and figure out how to create psychological safety in a more productive way.</p><p id="f1bc" type="7">“In our silos, we can get things done. But when we step back and reach out and reach across, miracles can happen.” — Amy Edmondson</p><p id="4a4b">🧠💡 I write about engineering, technology, and leadership for a community of smart, curious people. <a href="https://rakiabensassi.substack.com/"><b>Join my free email newsletter for exclusive access</b></a><b> </b>or sign up for Medium <a href="https://rakiabensassi.medium.com/membership">here</a>.</p><p id="3443"><i>You can check my <b>video course</b> on Udemy: <a href="https://www.udemy.com/course/identify-and-fix-javascript-memory-leaks/">How to Identify, Diagnose, and Fix Memory Leaks in Web Apps</a>.</i></p><div id="653a" class="link-block"> <a href="https://levelup.gitconnected.com/a-day-in-the-life-of-a-software-engineer-cb817cf13d0"> <div> <div> <h2>A Day in the Life of a Freelance Software Engineer</h2> <div><h3>How working from home and collaborating with a scrum team is looking like</h3></div> <div><p>levelup.gitconnected.com</p></div> </div> <div> <div style="background-image: url(https://miro.readmedium.com/v2/resize:fit:320/0*M2VyI6kNdMCl_srt)"></div> </div> </div> </a> </div><div id="d0f5" class="link-block"> <a href="https://bettermarketing.pub/a-day-in-the-life-of-a-content-creator-d87b0049f66b"> <div> <div> <h2>A Day in the Life of a Content Creator</h2> <div><h3>Embracing a deviation in your plan gives room for creativity</h3></div> <div><p>bettermarketing.pub</p></div> </div> <div> <div style="background-image: url(https://miro.readmedium.com/v2/resize:fit:320/0*v8K9bGdMwDxy35tO)"></div> </div> </div> </a> </div></article></body>

The Link Between Viral Hits and Hormonal Triggers

The deepest secret drives this phenomenon

Image by Stefan Keller from Pixabay

I think I’m safe to say that all writers seek to find the secret path to that golden bell in the image above. What is it? For the focus of my story, it represents the pinnacle of our image of success — THE TOP STORY selection or VIRAL STORY. We long to touch it and hear it ring for us.

While our own writing skills, topics, algorithms, and a score of other elements may play a part in our reaching that bell, there is one secret factor that will always remain mysterious, unpredictable, and totally fascinating — The Human Factor

The human factor — our perspective

The human factor is always present. It starts with our perspective. The bell doesn’t ring for just any story. It must have some element that sets it apart. Maybe in some way our perspective is unique, quirky, insightful, entertaining, mind-blowing, enlightening, or profound.

And before you jump off the cliff to secure those things, let me tell you, they’re often as temporary and elusive as a mirage. When asked why their story made it to the Top Story page or suddenly went viral, most writers seriously don’t know. They’re usually more surprised than anyone else.

The human factor — their perspective

Who is the ‘Their’ spoken of in the subheading? Editors and those involved in Marketing, SEO, Public Relations, Social Media, and many other technicians behind the scenes of any successful platform. And last but not least, the readers themselves.

What is for certain is that along the path to that golden bell, your story will pass through the hands of one or more living, thinking, and feeling humans. It’s within these personages that lies the deepest phenomenon that drives the ‘Selection Factor’. So what is triggering the ‘human factor phenomenon’ and can we get to know the secret?

The Oxytocin reaction

People want to be immersed. They want to get involved in a story, to carve out a role for themselves, to make it their own. ~Source

When we read, we activate specific hormones. Some information gets stored under Important Data, Reasoning, and Problem Solving areas of the brain.

However, when we read fiction or creative non-fiction written in a storytelling format, the hormone, Oxytocin, is triggered and begins to stimulate the sensory part of our brain. You might know it as the hormone that stimulates our ‘feel good’ senses.

Stories that are personal and emotionally compelling engage more of the brain, and thus are better remembered, than simply stating a set of facts. ~Source

How many times when reading the submission guidelines of different publications have you come across the very thought in the above quote. They want stories that are emotionally compelling and personal because they know readers will respond to and remember those stories. Which means they will probably return to that publication for more reading selections.

This works for readers and editors alike. If your story resonates with them on a deeper level and triggers the sensory part of the brain, They’re ready to follow you through your story. Getting them to stay with you is the first step to a Top Pick or Viral Story.

The secret driving a Top Pick or Viral Story

It’s rightly called a secret because who can delve into the minds and hearts of people to know precisely what life experiences or emotions are connecting them to your story. No writer can do that. So then, is there anything we can do to make this connection as easy as possible?

Once a story has sustained our attention long enough, we may begin to emotionally resonate with the story’s characters. Narratologists call this “transportation,” and you experience this when your palms sweat as James Bond trades blows with a villain on top of a speeding train. ~Source

This ‘transportation’ can occur when reading both fiction and creative non-fiction because both use similar techniques to achieve that state of mind and emotion. Let’s talk about a few.

Common threads in Top Picks and Viral Stories

The story must hold the attention of the reader. We can do this through escalating tension, high stakes, revealing a higher and higher level of knowledge, a glimpse of an unknown that will affect the outcome, hooks, and shock-and-awe will get us started.

Then we can think about providing problem-solving solutions, practical and effective advice on hard issues, answers to probing and intimate questions, and the list is literally endless as long as it is something that resonates with a large segment of the reading populace. In short — it has to deliver what readers want!

When you want to motivate, persuade, or be remembered, start with a story of human struggle and eventual triumph. It will capture people’s hearts — by first attracting their brains. Source

This quote explains why so many public speakers start their presentations with a story about someone’s struggle and eventual triumph.

Conclusion

One thing I’ve noticed about readers, including myself, is that we all want to take ‘The Hero’s Journey’. There are things in life that make us feel vulnerable and alone. When we read a story that shows us how a character or we ourselves can rise above that situation, it has given us our free pass to take that journey. How many readers do you think will walk away before reaching the end?

That ‘Hero’s Journey’ might be about saving their job, marriage, dignity, emotional stability, or self-respect. It may be about overcoming abuse, injustice, or their own toxic attitudes. Whatever the case may be, readers are looking for a connection that lights the path of discovery and points the way to the desired destination.

The hormonal triggers we discussed earlier are locked away in the secret parts of each individual. We can’t know exactly how to reach each one. But if we write to connect with them using some suggestions in this article, we may just hear that elusive bell ring for us.

Writing
Reading
Life Lessons
Self
Psychology
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