company culture is…

• What you say, and how often you say it
• What, when, and how you celebrate
• The losses and missteps you acknowledge, and how you respond
• How you behave when the chips are down
• What you fight for at all costs
• The corners you cut
• Who you hire, promote, and compensate, and who you fire
• Who you “smoke out” until they leave the organization
• The worst behavior you accept and the best behavior you reject
• The voices you amplify, and the voices you suppress
• When you encourage conformity, and when you promote diversity
• How you handle disagreements and differences in opinion
• How and where you spend your time and money
• What gets discussed at the water cooler
• What gets discussed out in the open, and behind closed doors
• The contradictions you allow and the contradictions you stamp out
• The exceptions you make and the things that never budge
• Who sits together and how you arrange your office
• Who gets access to the best tools, technology, and infrastructure
• What you say about your customers during challenging situations