avatarAnnelise Lords

Summary

A customer of Bath & Body Works details a negative experience with the company's customer service, including order cancellations, poor communication, and accusations of fraudulent activity.

Abstract

The author of the web content, a long-time Bath & Body Works customer, recounts a series of unsatisfactory interactions with the company's customer service. Despite attempts to make purchases during a sale, the customer faced order cancellations without proper explanation, unhelpful representatives, and being hung up on. The customer's loyalty is tested as they are mistakenly suspected of using a fraudulent credit card, leading to frustration and a call for better training of customer service representatives to avoid such issues in the future.

Opinions

  • The customer feels unfairly treated and labeled as a potential scammer without adequate investigation by the customer service team.
  • There is a perception that the customer service representatives lack professionalism and fail to perform their duties effectively.
  • The customer believes that Bath & Body Works is risking its customer base by not valuing its consumers, who are essential to the company's success.
  • The author emphasizes that the company's assets are its consumers, not its products, and that poor customer service could lead to financial loss for the company.
  • The customer expresses that the representatives' lack of tolerance, consideration, and understanding, along with jumping to conclusions, is a detriment to the company.
  • The author suggests that Bath & Body Works needs to train its workers to be more tolerant and understanding to prevent such negative experiences and potentially avoid bankruptcy due to loss of customers.

Bath & Body Works — Horrible Customer Service

I was made to feel like a scammer as they kept canceling my order without the correct reason or information to me.

Image by Annelise Lords

I love Bath &Body Works products and have been using their sprays and lotions for many years in Jamaica before coming to the US. When I entered the US I began to buy them for myself. I took many home to Jamaica with me to last and share up with family and a few people I cared about.

One of many purchases from my bank statement.

I planned on going back home soon. I am on their mailing list, so they often send me deals and sales. They sent me this. I began to shop late Sunday night November 25. I had problems paying. After doing my research I was told to call a number. It told me to call back on Monday. Which was Cyber Monday. I did and the rep told me that the sale ended, and I would have to pay the full price. He did nothing to help me. I called back and was told that my place in line would be secured. No one called me back. I called back and got the same rep who refused to allow me to speak to his supervisor.

Again, he refused to help me. I called and got Maxwell. He was nice for a while until he got impatient and hung up on me. He couldn’t wait on me to complete my purchase as I was have difficulty because of slow internet service from Cricket. Their service is horrible too.

From my Email that Bath & Body sent me.

I let it go. They keep sending me stuff.

Image from my Email

I decided to try again. I do love their Moonlit Path body spray. It wasn’t available for pick up. I refused to buy a spray for $4.95 and pay them almost $11.00 to ship it. So I choose others that I liked.

Image From my email
Image from my email

They canceled my order in eight minutes and this is their reason.

Image from my email

I reordered.

Image from my email
Image from my email

I called their customer service chat. I got Larry, who also cut my call after I demanded to know why my order was canceled. I called again and got Clara, who cut my call too. I just wanted to ask one question.

WHY ARE THEY CANCELING MY ORDER?

Their lack of professionalism stirred my anger and I just asked the last rep a question. I forget her name.

My card was under question. They thought I was a scammer and using someone’s card. None of the other reps I spoke to bothered to question me. Why would a scammer keep using the same card?

No one asked me if I was the primary holder of the card. None of these Reps bothered to ask the relevant questions to serve me better.

I am aware of the scams that are stealing the life and living from many of us, but to cancel my order without asking the relevant questions. Or taking the necessary information is rude, disrespectful and unprofessional. These reps didn’t bother to check my information in their system to confirm who I am. If I was communicating with AI, I would understand.

They are humans paid to do a job that they didn’t do well.

Is Bath and Body Works aware that without the consumers, no matter how good their products are, they won’t make a dime.

The consumers are your assets, not your products.

I AM THE PRIMARY CARD HOLDER!

And if this is how you treat your customers, you are going to lose them. If that’s how you train reps they will become a liability to your business.

The consumers are your assets, you lose them and you lose everything. Train your workers to be tolerant, considerate, understanding, with a clean heart and mind. Three of the four reps judged me harshly and wrongly without concrete evidence. How is this nit an habit. This attitude and habit continues, bankruptcy will be your next step.

I AM THE PRIMARY CARD HOLDER!

https://www.barnesandnoble.com/w/the-joy-of-life-dr-gabriella-kor-si/1143844793

https://www.etsy.com/shop/ArtisticYouDesigns

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