3 Communication Tips I Use To Keep My Freelance Clients At Ease
Communication is crucial for any business.
It’s how I successfully streamline my client’s projects.
Here are 3 communication tips that helps my clients stay at ease:
1. Set clear expectations
Some clients are new to the content industry, and don’t understand how things work. So,
Don’t: Verbally share the process, and scope.
Do: Prepare a document that outlines
- Project scope
- Inclusions and Exclusions
- Desired outcomes
- Deadlines
Keep them away from any kind of confusion.
2. Regular updates and feedback
Keep your clients informed.
Communicate progress before they ask “What’s happening?” or “When can I expect it?”
Provide updates on
- what’s completed,
- what’s in progress, and
- when they can expect the final draft.
Keep clients satisfied with regular progress and fortnightly/monthly feedback sessions.
3. Look at the big picture
There’s more to the project than just your role in it.
For example: Your role is to write website content.
Understand that design is also a part of the website.
So, when submitting website content, don’t just use a text document.
Make a sample website design flow on Canva to show how your content can look like when added to the design.
This will help your client understand the content and visualise better.
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